This page explains what information LinguaFlow collects when you use the platform, why we process it, and the choices you have over your data. We keep this policy straightforward and review it whenever we change how data is handled.
When you create an account or fill out a contact form, we receive the details you submit: your name, email address, phone number, and the content of your message. While you use lessons and conversation practice, we also store your progress, session history, and pronunciation feedback so we can show you how you are improving. In addition, our servers automatically log technical data such as browser type, device model, operating system, and IP address to keep the platform stable and secure.
We use your personal data to operate your account, deliver lesson content, generate AI conversation feedback, and respond to support requests. Analytics events help us understand which exercises are useful and where learners struggle, so we can improve course structure. We do not sell your data, and we do not use it for advertising profiles. If you contact us by email or phone, we use those details only to answer your question.
LinguaFlow uses essential cookies to keep you signed in and remember your session preferences. We also use lightweight analytics cookies to count visits and measure feature usage. You can disable cookies in your browser, but some parts of the platform may not work correctly without them. We do not use third-party advertising cookies or cross-site tracking.
Your data is stored on secure servers operated by our hosting provider. We share limited information with service providers that help us run the platform: hosting infrastructure, analytics tools, and email delivery. These processors act on our instructions and are contractually required to protect your data. We do not transfer your personal information to unrelated third parties, and we do not publish learner records.
You may request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request deletion of your account and associated records. You can also withdraw consent for analytics processing at any time. To exercise any of these rights, email us at info@englishconversationpad.com and we will respond within 30 days. If you are in the EU or UK, you may also lodge a complaint with your local data protection authority.
LinguaFlow does not make misleading claims about learning outcomes, does not fabricate endorsements, and does not present itself as affiliated with any official certification body. Progress depends on consistent practice, and we do not promise specific results. Any testimonials shown on the site reflect real user experiences shared with permission.
For privacy questions, data requests, or concerns about this policy, contact us at 796 Trantow Riviera, Lake Tylerland, NT 2938, by phone at 1741-5341, or by email at info@englishconversationpad.com. This policy was last updated on January 15, 2025.